Common problems with IndiGo web check-in and how to solve them

IndiGo Airlines offers a convenient web check-in option that allows passengers to skip the airport queues and check in for their flights online. While web check-in is generally a straightforward process, like any technology, it can encounter hiccups from time to time. In this blog post, we’ll explore some common problems with IndiGo web check-in and provide solutions to help you navigate these issues effectively.

Smooth Sailing: Common Problems with IndiGo Web Check-In and How to Solve Them

1. Unable to Access the Website or App

Problem: Sometimes, you may find it challenging to access the IndiGo website or mobile app, preventing you from starting the web check-in process.


  • Check your internet connection: Ensure you have a stable internet connection. Weak or unstable connections can cause website or app accessibility issues.
  • Try different browsers or devices: If you’re having trouble on a specific browser or device, switch to an alternative one to see if that resolves the problem.
  • Clear cache and cookies: Outdated data stored in your browser can sometimes interfere with website functionality. Clear your browser’s cache and cookies and then try again.

2. Error Messages During Check-In

Problem: Error messages can appear at different stages of the check-in process, preventing you from completing the process.


  • Read the error message: Carefully read the error message to understand the specific issue. It may provide clues on how to resolve it.
  • Retry after some time: Sometimes, system glitches can cause temporary issues. Wait for a while and try again later.
  • Contact IndiGo support: If the error persists, reach out to IndiGo’s customer support for assistance. They can provide guidance and resolve the issue.

3. Seat Selection Problems

Problem: You may encounter difficulties when trying to select your preferred seat during web check-in.


  • Check seat availability: Seats may be limited, especially if you’re checking in close to the flight’s departure time. Try checking in earlier to have a better chance of seat selection.
  • Contact customer support: If you have specific seat preferences or encounter issues with seat selection, contact IndiGo’s customer support for assistance. They can guide you on available options.

4. Incorrect Passenger Information

Problem: Sometimes, passenger details such as names or passport numbers may be entered incorrectly during web check-in.


  • Verify information: Double-check all passenger information before submitting it. Even minor typos can cause issues.
  • Contact IndiGo support: If you notice errors after completing check-in, reach out to IndiGo’s customer support immediately. They can assist in correcting any inaccuracies.

5. Issues with Payment for Additional Services

Problem: If you’re trying to purchase additional services such as excess baggage or special meals during web check-in, payment problems may arise.


  • Payment methods: Ensure you’re using a valid payment method, such as a credit card or debit card, that is accepted by IndiGo.
  • Contact IndiGo support: If you continue to experience payment issues, get in touch with IndiGo’s customer support. They can assist with payment processing.

6. Technical Glitches or System Errors

Problem: Technical glitches or system errors can occasionally disrupt the web check-in process.


  • Retry later: If you encounter a technical issue, wait for some time and try again later. Glitches are often resolved quickly.
  • Use the mobile app: Switch to the IndiGo mobile app for web check-in, as it may offer a smoother experience.
  • Contact customer support: If the problem persists, don’t hesitate to reach out to IndiGo’s customer support for guidance and assistance.

In conclusion, while web check-in with IndiGo Airlines is a convenient option, it’s essential to be prepared for potential challenges. By following the solutions outlined above and being patient, you can overcome common problems and enjoy a smooth and stress-free web check-in experience. IndiGo’s customer support team is always ready to assist, so don’t hesitate to reach out if you encounter any issues during the process. Happy travels!

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